The debate of cloud computing has been ongoing for a long time. However it is still uncertain if it will affect the IT department. A few years back, I analyzed the generic of IT organizations by use of a diagram. Today as I look at the diagram I realize that there are many significant changes in the IT department that I had not included. This is what lead me to wonder what other changes could take place in the future.
The first thing is looking into this picture:
There is a symbol of the lines of business that is ever present which is on the top of the graph on the left side. On this graph this is the area that presents all the enterprise activities that are revenue related. It is a simple graph bust since the main focus is the IT then it is appropriate for this analysis. On the bottom side on the left corner, represents the users both the internal users and the customers. On the top right corner there is the application development. This is inclusive of the creation of application that is needed to by the user to conduct the businesses. The deliverables of these people are given to the department of operations. This is where the service delivery takes place. The reason that the user in the It department have a strong bond with the user support is because the help desk is the place that user can be able to ask for a certain request of raise an issue. The last part of this drawing is the demand, this function as a connection between the users, line of business and the It department. This means that the function is the one that is responsible for collecting of the requirements, deploying and coordination not only the new services but also the existing once as well as improving of the quality.
The face of It was not always as structured in my diagram, initially the development departments were the once that linked It organization to the business. The departments were responsible for ensuring that business request have been translated into programs, thus making the employee work not only cost effective but also sufficient. Users at this time were from the same company but of different departments.
The department of operation was in charge of managing the hardware the middlemen software, the operating system, printing execution, starting and stopping the system daily, and the tape mount. It was the work of the shift manager to deal with any problems that arose.
The introduction of service was the first and the major change that took place in the It organization. Models like the ITIL and services that were automatic change the face of IT. The naming of ITIL on departments I find that to be inappropriate, this is the reason that I will highlight less on the issue of ITIL. I also plan to make my definition to be generic.
There are two innovations that came with the creation of service oriented program. The demand management was created so as to make it possible for the business to be able to interpret the requirement that are needed in the business and transforming them to e operational. This makes the service to e of good quality. On the same not the users changed the roles that they had so that they can be able to offer services. Users are now in need of a point of contact for IT support. It started off by smaller support groups than a well defined with goals that are specific.
This gave birth to a full call center, thus automated software were created to handle the issues of the customers.
The horizontal nature has been changed by cloud and it has changed the manner at which services are being delivered. It is used for speed and better results to answer to both the business and the user. It has becomes simple to use this device, one hand goes into the internet and it is easy for one to be able to determine whether to purchase or be involved with a certain service or product. Cloud also enables people to be able to determine the type of consumerism that they need.
Cloud innovation has changed the IT organization below is the first scenario:
The department of operations is the cloud provider by the use of the resource that is found internally.
In this scenario, operational department in the IT will not be necessary. It will be the user that will be the main focus.
All these are the possible prediction of what might happen when cloud is brought in the picture. This might seem to be like something that is risky, depending with how the future will be. However cloud is not something that is just being predicted, its face has started appearing on IT. It is the current trend is all about Cloud, whether people decide to ignore it or not. There is a mixed feeling when it comes to cloud; this is the reason that there is confusion on cloud. This article has highlighted a few possibilities that might take place in cloud, so that people can be ready on how the future will be.